Frequently Asked Questions : Massage

FAQ’s: Booking & Policies

How do I book a massage or session?

All appointments are booked online at undefinedwellness.com/book-now. If you have difficulty scheduling, are looking for a service not currently listed, or need support covering the cost of a session, contact us at support@undefinedwellness.com.

Where is Undefined Wellness Located?

We are located at 58 Bridge Street, Studio 5, White River Junction, VT 05001 — inside the Main Street Museum building. Enter through the glass double doors at the back of the building facing the parking lot.

What should I do when I arrive?

Please arrive 5–10 minutes early to allow time for a brief intake with your practitioner. If you are late, your session will still conclude at the originally scheduled end time and the full session fee will be charged.

What is your cancellation policy?

Please cancel or reschedule through Acuity Scheduling. Late arrivals will not receive extended session time and the full fee applies.

Is gratuity expected?

Gratuities are appreciated but never expected.

What payment methods do you accept?

We accept cash, checks made out to Undefined Wellness, Venmo (@undefined333), and card payments online.

FAQ’s: Space Rentals

FAQs: Events & Community

What events does Undefined Wellness host?

We offer a range of events designed to meet the needs of our local community- typically focused around music, art, play, expression, and building relationships. See our Events page for more info.

What is Gather & Ground?

Gather & Ground is a free weekly community meditation and conversation held on Sundays at 6:30 pm at Undefined Wellness. All are welcome — no experience required.

Can I rent the space for my own event or workshop?

Yes. The community room and entire space are available for private events, workshops, movement classes, sound baths, and community gatherings. See our Space page or contact us at support@undefinedwellness.com.